Schaefer's Ace Hardware - Rockville Centre, NY: Mixed Reviews and Management Changes

Overview

+1 516-568-2301

www.acehardware.com

315 Sunrise Hwy, Rockville Centre, NY 11570, USA

Hours

Monday 8:00 AM - 7:00 PM

Tuesday 8:00 AM - 7:00 PM

Wednesday 8:00 AM - 7:00 PM

Thursday 8:00 AM - 7:00 PM

Friday 8:00 AM - 7:00 PM

Saturday 8:00 AM - 6:00 PM

Sunday 9:00 AM - 6:00 PM

Schaefer's Ace Hardware Introduce

Schaefer's Ace Hardware, located at 315 Sunrise Hwy, Rockville Centre, NY 11570, offers a range of hardware supplies. They can be reached at (516) 568-2301 or +1 516-568-2301.

Customer reviews for this location present a stark contrast between past and recent experiences. One detailed review painted a negative picture of the store, citing:

Disorganized and nearly empty shelves
Lack of displays and promotional items
Poor customer service, including rude responses from the manager
Issues with online order fulfillment and price discrepancies
A general lack of professionalism and customer care

The reviewer strongly recommended avoiding this location and suggested alternatives in nearby towns.

However, a more recent review indicated a significant improvement under new management. This review highlighted:

Friendly, helpful, and knowledgeable staff, particularly Sophia
Improved customer service and inventory management
A willingness to order items not in stock
A positive and personable experience

The reviewer specifically praised Sophia and an unnamed young man at the counter for their excellent service, noting a "huge difference" from previous staff.

Based on customer feedback, Schaefer's Ace Hardware in Rockville Centre has experienced:

Significant management changes
Past issues with disorganization, poor customer service, and inventory
Recent improvements in staff friendliness, helpfulness, and knowledge
A shift towards a more positive customer experience under new management

Potential customers should be aware of the past negative reviews but also consider the recent positive feedback indicating improvements under new management.

Reviews

Dec 06, 2024

It is unfortunate that Google doesn’t allow you to give zero stars because that would be appropriate here. I am not big on writing reviews, especially negative ones, but this store/operation is horrendous. I needed a brine bucket prior to Thanksgiving so I searched online, Ace came up and it showed available so I did an online pickup. It says it will be ready in 15 minutes so I head to the store probably more than 15 minutes later, get there and just walk around the store for a bit, still getting no confirmation for pickup. I didn’t see the item anywhere; I honestly barely saw much product in this store at all as most of the shelves were just about empty throughout the extremely disorganized and mess of a store. I have been to other Ace’s and they have fully stocked shelves, displays of grills, pizza ovens, holiday displays, etc that can make you want to buy something even if you weren’t planning to, but this store had none of that. I understand they are franchised out, but it is surprising that they don’t have standards each franchisee is required to live up to. If they do, I guess this store has gotten lucky. Honestly, this review would not have even been written if the experience didn’t get worse when I spoke to what seemed to be the store manager. I ended up asking about the online order because I never got a confirmation and got a pretty rude “what?” response until I repeated myself, he went to the computer and said “we are out of that. We just had a line of 30 people in here so I haven’t looked at the computer.” No apology, just that they don’t have it and you’ll get a cancellation email refund. I then see brine bags that I saw on the website on sale doe $4.99, but they showed regular price so I said they were $4.99 on the website and he just shakes his head and says something like “that’s the national website, these are privately owned and the franchisee dictates the prices” before going on to try and explain what a franchise is, using McDonald’s as an example. I really appreciated the lesson on franchises, but was confused because it is very clear on the site showing $4.99 with the pickup location being the Rockville Centre store. Again, no apology, just wanted to get back to talking to his cashier. In closing, this store is terrible and their leadership might be worse if the manager there that day is any indication of it. I don’t even know how they cover rent to be honest. There is a Baldwin location and two Bellmore locations that are no more than 10 minutes away, I would suggest going to one of them.

May 05, 2024

Apparently, it’s under new management and thank goodness. Sophia was very friendly, very helpful, very knowledgeable about products in the store and inventory. What a huge difference from some of the previous staff!!! She offered to order something for me that wasn’t in the store. There was a nice young man at the counter that was personable, smiling and he was the one who suggested I put the review on Google for her since the manager wasn’t in on a Sunday and we laughed, and I said I’m sorry you didn’t get to help me because I didn’t buy anything so I can mention you, but he was that nice so I don’t know his name but Sophia will or the store will so I wanted to make sure to mention him.

Feb 11, 2025

I'm not sure if going out of business, but the store seems kinda empty. They still have a lot of things but quite a few empty shelves.

Oct 12, 2022

It's been a few weeks since I finish my office renovation. I'm sitting here and pondering how great this room came out. And it made me remember that this room would not have come out this way if it wasn't for someone that I am forever grateful to have run into by chance. It was fate that we met because I really needed help. I needed to get paint along with other things for this office reno. I knew I wanted Benjamin Moore and I was over at a friend's house in Long Island. Looked up Benjamin Moore and an Ace Hardware came up. It was perfect a one stop shop for everything I need instead of making a separate trip to Home Depot. I went straight to paint first and I was greeted immediately by Sofia. I am a very skeptical individual when approached by any customer service and I treated Sofia no different. I'm a know it all I do not need help from anyone. But paint is one of those things that I cannot tell one white from another. So I provided her with some choices I had in mind. Here is where the tides changed for me. She ask me something I never thought about. She ask if where I am putting the paint have a lot, little or no sunlight. I was like WHAT!? In my mind I couldn't process why she was asking me this. She proceeded to explain about warm and cool colors and how sunlight plays a huge factor. My mind was blown at this point! Something I never even through about but made sense as she was explaining. Then my closed off personality slowly opened up to her. It also helped that she was so easy to talk with too. But her knowledge in paint and coloring is unmatched by any rep or paint store I have ever approached me or I questioned. Really impressed this girl knows her stuff. Lesson learned never judge a book by it's cover. I did not expect that coming out of her. I ended up getting Simply White for my walls from her suggestions with the added warmth in this color versus what I originally picked out. Trim we agreed on together and went with Bright White. I am so happy with the way the room came out that it made me write this review sitting in my office. Something I never do. But I want to expose this angel that hides in the paint department for anyone unsure about colors like myself. This girl will surprise you. More knowledgeable than some old codger that you would assume know more about paint base on looks haha. I am forever grateful that I ran into you I would have hated the color I originally chose. Painted once and done. You saved me. Hope you see this message and know you impacted someone's life and their way of looking at colors will never be the same. Thank you Sofia :)

Apr 15, 2024

I had such a nice experience Sunday that I felt the need to leave a review. Sofia, helped me pick out my top soil and fertilizer and everything time I come in the store it is looking great with new promotions. She is the best and employees like this is why I come back.