Williams Lumber Inc: Mixed Reviews on Customer Service and Delivery in Hopewell Junction

Overview

+1 845-221-2751
www.williamslumber.com
908 NY-82, Hopewell Junction, NY 12533, USA
Hours

Monday 7:00 AM - 5:00 PM

Tuesday 7:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 7:00 AM - 5:00 PM

Friday 7:00 AM - 5:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday 9:00 AM - 3:00 PM

Williams Lumber Inc Introduce

Williams Lumber Inc is a hardware store located at 908 NY-82, Hopewell Junction, NY 12533, USA. As part of the "Hardware Store Near Me" category, it provides lumber and hardware supplies to the local community.

You can contact them via phone at (845) 221-2751 or through their mobile number +1 845-221-2751.

Customer reviews for Williams Lumber Inc present a mixed picture of customer service. One customer praised the "delivery driver and counter awesome" for their quick and efficient service. They shared an experience where they needed a pallet of salt in a bind, and the store delivered it to their business within four hours, expressing gratitude and stating, "always great doing business with you!"

However, another customer reported a negative experience with in-store assistance. They sought specific paint tray liners after checking the website, but the staff member they approached seemed "annoyed" and provided unhelpful assistance. The customer felt dismissed and criticized the staff member's "tone and attitude," despite acknowledging the potential frustration of dealing with inaccurate website information. They contrasted this negative experience with "wonderful experiences" with younger employees.

The reviews suggest that Williams Lumber Inc offers efficient delivery and counter service, but in-store customer service can be inconsistent. Potential customers should be aware of the reported variations in staff demeanor and consider their specific needs when shopping at this location.

Key features of Williams Lumber Inc include:

Efficient delivery service
Helpful counter staff
Inconsistent in-store customer service (reported)
Potentially annoyed or unhelpful staff (reported)
Wide range of lumber and hardware supplies
Local hardware store

Williams Lumber Inc offers reliable delivery and counter service, but potential customers should be aware of the reported inconsistencies in in-store customer service.

Location

Reviews

Jan 20, 2025

Delivery driver and counter awesome . Was in a bind needed a pallet of salt and within 4 hours it was at the business I run . Thank you so much always great doing business with you !
Aug 13, 2023

Wish I had the experience that it seems most others had from their reviews. Checked the website for 2 specific type/size of paint tray liners. I’m well aware websites aren’t always accurate with products and stock. Asked the woman with short pink hair wearing a Williams red jacket and working in the tool section if the 2 liners in the aisle were the only ones they carried or if there was more elsewhere . She did attempt to help me, but It was very obvious she was annoyed I asked her for help. I tried showing her what it was on the website she briefly glanced at my phone said “you need a deep clear liner” and walked off toward the back. I said I also need a different one as well. She responded “I’ll tell you what I have”. She came back a few seconds later with a different liner, but not the one I needed. She then asked for a ladder and started looking through boxes on the top shelf. At this point it was obvious they do not carry them. I told her not to worry about it. The issue here is customer service. I’ve had wonderful experiences with the younger people who work here, but this woman specifically radiated frustration. I’m sure she’s constantly pulled from her task at hand to find products that the website claims they have and don’t. I understand how frustrating that must be. However, tone and attitude go a long way in a client based business.
Jul 24, 2023

We went into the store with our two grandchildren and they could not have been nicer to us and especially our grandsons. It’s important to give back to local stores especially when the customer service is so great!! They have a lot of inventory as well. We bought chalk paint and supplies to make a chalk board on one of the walls! The boys are so excited!
Nov 06, 2024

Friendly people, nice selection, good prices
Dec 05, 2022

Staff is really nice and knowledgeable in my experience there. I’ve been by the ACE Hardware there a bunch of times to grab things when a trip to Home Depot seems a bit too far for my needs. They have most of the basic household things you would find necessary and also have decent selection of outdoor/ home & garden products.