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Williams Lumber Co. 0
Williams Lumber Co. 1
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Overview

  • +1 845-876-7011
  • www.williamslumber.com
  • 6760 US-9, Rhinebeck, NY 12572, USA
  • Hours

    Monday 7:00 AM - 7:00 PM

    Tuesday 7:00 AM - 7:00 PM

    Wednesday 7:00 AM - 7:00 PM

    Thursday 7:00 AM - 7:00 PM

    Friday 7:00 AM - 7:00 PM

    Saturday 7:00 AM - 5:00 PM

    Sunday 9:00 AM - 3:00 PM

Williams Lumber Co. Introduce

Williams Lumber Co. is a hardware store located at 6760 US-9, Rhinebeck, NY 12572. As part of the "Hardware Store Near Me" category, it provides lumber and home improvement supplies, including kitchen and bath products, to the local community.

You can contact them via phone at (845) 876-7011 or through their mobile number +1 845-876-7011.

Customer reviews for Williams Lumber Co. reveal concerns about staff attitudes and customer service. One customer, who had been a patron for 17 years, reported a negative experience with the kitchen and bath department. They described the staff member as "terrible," citing condescending comments about their mother's design preferences and a lack of effort in showing options. They also expressed disappointment over the absence of a previous staff member who had provided better service.

Another customer specifically mentioned a staff member named Chris, suggesting that his "attitude sucks" and that he might eventually encounter a customer who challenges him. This indicates a broader concern regarding the demeanor of some staff members.

The reviews suggest that while Williams Lumber Co. offers a range of lumber and home improvement supplies, potential customers should be aware of potential issues with staff attitudes and customer service.

Key features of Williams Lumber Co. include:

  • Lumber supplies
  • Kitchen and bath department
  • Reports of poor staff attitudes
  • Concerns about unhelpful customer service

Williams Lumber Co. has received negative feedback regarding staff attitudes and customer service. Potential customers should consider these reports before visiting.

Location

Reviews

  • Oct 04, 2024

    I have been a customer of Rhinebeck’s Williams Hardware for 17 years. I told my mom to get a quote from the kitchen & bath department for a cabinet. The man there to help is quite frankly terrible. He actually made comments about everything my mom liked (Granite isn’t in style he said. No one orders glazed doors anymore! etc.). He told my mom that her taste was like his mother’s; old fashioned. This coming from a guy clearly in his 70’s. He was lazy about showing options, told us they don’t really do tile etc. I really miss the lady who used to run this department.

  • Nov 26, 2024

    Maby you should check Chris's attitude in the yard , one day heigjt meet his match, his attitude sucks

  • Aug 09, 2024

    I love the service at Williams Hardware. The employees have expertise in their areas of the store and share their knowledge willingly and graciously. Williams Hardware, everyone feels welcome.

  • Oct 18, 2023

    They carry good products and are friendly helpful people. However their services are problematic. We tried but they could not help with a remodel, didn’t understand our need for a specific vanity design, thought the plumber had made “a mistake” in sink placement. And the contractor who they recommended for the job never returned our messages after his initial visit AND instructing us on what materials to purchase from Williams. So we have materials, no contractor, no design and have to start again!

  • Jun 12, 2024

    Joe Decker at Williams Lumber ordered the wrong doors for a $45,000 Marvin window and door job. For 16 months he has been saying he is going to be sending the correct replacements and has not done it. Every phone call and email is another excuse -- family illness, lack of a driver, someone being out of the office. I have recently learned that one of the door panels has literally been sitting at the Rhinebeck location for months and was not delivered, and after multiple promises that it will be delivered it still has not been. His latest illiterate email is so insane and reckless in his lack of personal responsibility that I can't believe a business would employ such a person. I want a refund for the door that does not have the correct panel on it. I am done trying to get Williams to deliver the door that I ordered.

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