Shields Plumbing & Hardware - Mixed Reviews, with Plumbing and Hardware Supplies

Overview

+1 516-767-0300
shields.doitbest.com
267 Main St, Port Washington, NY 11050, USA
Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:30 AM - 6:00 PM

Sunday 9:00 AM - 4:00 PM

Shields Plumbing & Hardware Introduce

Shields Plumbing & Hardware, located at 267 Main St, Port Washington, NY 11050, provides plumbing and hardware supplies. They can be reached at (516) 767-0300 or +1 516-767-0300.

Customer reviews for Shields Plumbing & Hardware present a polarized view. One reviewer reported a negative experience, describing "horrible customer service" when attempting to purchase propane tanks. They cited rude behavior from an employee.

However, other reviewers shared positive experiences. One long-time customer praised the store's dedication and service, noting their consistent shopping over 15 years and their support during the pandemic. They also highlighted the store's expertise in water filtration systems, sharing before and after photos of a filter installation.

The positive reviews also suggested that customers experiencing issues should contact the owners, Kevin or Patti, directly.

Based on customer feedback, Shields Plumbing & Hardware is known for:

Offering plumbing and hardware supplies
Potentially having inconsistent customer service
Having long-term, loyal customers who praise their service
Providing water filtration system supplies and installation
Being a family-owned business

In summary, Shields Plumbing & Hardware has received mixed reviews. While some customers have experienced poor customer service, others have praised their long-term service and expertise in plumbing and water filtration. Potential customers should be aware of these varying experiences.

Location

Reviews

Mar 15, 2025

What horrible customer service. Walked in looking to buy two propane tanks, and the employee didn’t even come out behind the counter. then he gave me an attitude about not having propane tanks of my own . “How do you not have tanks?” I don’t know? I just bought outdoor heaters. I walked out Of how rude the employee was.
Jan 23, 2022

Edit - 4 months later. I just had my first filter change. Attached is the 4 month us vs new filter. 🤔🤔🤔🤨 Reading the reviews I am surprised to see negative reviews. To those who had a bad experience I suggest be patient and try Shields again. I would call the owners Kevin or Patti to discuss further. I have shopped in Shields Hardware almost weekly for over 15 years. This family owned company and crew did not stop working through the pandemic. Shields Hardware was shipping PPE to my family around the country. Due to all of our recent "certifications" in virology I decided to start cleaning my tap water. If I must filter the air outside to remain healthy I should filter the water entering my home. These photos show the before and after install of the pre-filter. The main filter will be installed to the left. What is very scary is if you zoom in on the filter glass you can see "stuff" in the water being collected 1/2 hr after installation. 🤨😲 I am very happy with Shields Plumbing! This was my first experience. Suggestion, if you live on Long Island do not procrastinate on installing a house filter.
Jul 17, 2024

First time visiting to drop off a propane tank that a neighbor left behind that belongs to Shields and is definitely a faulty older tank that they still distribute. The tank was totally emptied with the knowledge I have dealing with gas tanks. First I tried to reach someone from the back door and no answer. So I entered the front and yelled out for someone and still no answer. The store was empty (no customers). Forgetting that there is a law that forbids propane tanks inside a building. Nonetheless a voice sprang out and informed the bald headed guy. That I had an empty tank it with me.... ohhhh boy...he rushed at me as if had a bomb and tried to rip the tank of my hands while screaming! Had to hold the tank a little so he wouldn't have hit himself with it. A totally unhinged dude with an angry and miserable disposition. It was explained to him that that tank should have never been sold and I believe that got to him. He started to explain the law with no apology, so I proceeded to call him an A$$ H and a few other choice words..... definitely not a place to do business with. Felt bad afterwards because he's not a happy person and his upbringings must have been harsh, but nonetheless first and last time here.... Imagine all he had to say was please sir don't bring the tank outside.... Or had a sign saying no tanks inside? But it's all good..... After seeing all the reviews about this place I can't take it personal.... 😂 Poor fella.... must be hard being him!
Aug 30, 2023

As a French boater looking to fill his French propane tanks, I must say I've been very kindly taken care of by Pattie and Kevin, the owners. They both have been of a great help as is was not that easy. But they did the job perfectly, with smile and a real sense of service. Moreover, Pattie, as an artist :-) was very gentle with my two daughters, drawing little sketches for them. Now I understand why this business is still here after more than 100 years in the same family, long life to them !
Jun 04, 2023

They tried to accuse my husband of stealing a propane tank. It was our tank- we were just brining it in to refill. No apologies at all once they realized they were being extremely rude. Neither of us have ever gone back and we never will. We now use the Alper’s and are pleased with the great service.