Schaefer's Ace Hardware, located at 1050 Old Country Rd, Plainview, NY 11803, is a local hardware store offering various hardware supplies. They can be reached at (516) 605-6264 or +1 516-605-6264.
Customer reviews present a mixed picture of customer service, particularly regarding returns and refunds. One reviewer expressed significant dissatisfaction with their experience. They purchased a bulb based on a salesperson's recommendation, but it turned out to be the wrong one. They faced difficulties returning the item at a different Ace location and were ultimately denied a refund at the Plainview location because the package was opened. This reviewer felt that they should have received a refund since the error was due to the salesperson's advice and indicated they would now prefer to shop at Amazon for its more lenient return policy.
However, another reviewer praised the store's "great service" and described all the workers as "extremely helpful and kind." This indicates that while the store may have issues with its return policy, the staff is generally perceived as helpful.
Based on customer feedback, Schaefer's Ace Hardware is known for:
- Generally helpful and kind staff
- Potentially problematic return and refund policy
- Possible discrepancies in return policies between different Ace locations
- Potential issues with salesperson product recommendations
Potential customers should be aware of the reported issues with returns and refunds before making a purchase. While the staff is generally helpful, it is advisable to confirm the store's return policy, especially for items that may need to be opened to verify compatibility.
Barney's Hardware
1333 Hempstead Turnpike, Elmont, NY 11003, USA
Tsigonia Paint & Hardware
464 Communipaw Ave, Jersey City, NJ 07304, USA
Ocean Beach Hardware
482 Bayberry Walk, Ocean Beach, NY 11770, USA
Wallauer Paint & Hardware Mamaroneck
960 Mamaroneck Ave, Mamaroneck, NY 10543, USA