Otisville True Value Hardware: Mixed Reviews on Inventory and Service

Overview

+1 845-386-3343
stores.truevalue.com
10 Wallace St, Otisville, NY 10963, USA
Hours

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 9:00 AM - 3:00 PM

Otisville True Value Hardware Introduce

Otisville True Value Hardware is a hardware store located at 10 Wallace St, Otisville, NY 10963. As part of the "Hardware Store Near Me" category, it provides hardware supplies to the local community.

You can contact them via phone at (845) 386-3343 or through their mobile number +1 845-386-3343.

Customer reviews for Otisville True Value Hardware present a somewhat conflicting picture. One customer reported a negative experience, stating that they called ahead to confirm the availability of a chainsaw chain and bar, but upon arrival, the staff was unaware of the product and claimed they didn't have it, despite it being physically present. This customer described the interaction as "very bizarre."

Conversely, another customer had a positive experience, particularly with the owner. They praised the owner's "attentive and informed" demeanor and his support of community events. They shared that the store donated a gift certificate to their Minisink Valley Kiwanis Club fundraiser, and they subsequently became a paying customer. This customer expressed gratitude for the store's community involvement and vowed to continue supporting the business.

The reviews suggest that while the store demonstrates community engagement and has attentive staff (particularly the owner), there are potential issues with inventory accuracy and consistent service.

Key features of Otisville True Value Hardware include:

Mixed reviews on service consistency
Potential inventory inaccuracies
Attentive owner (according to some reviews)
Community support and involvement
Hardware supplies

Otisville True Value Hardware has mixed reviews regarding its service and inventory. Potential customers should be aware of the reported inconsistencies before visiting.

Location

Reviews

Apr 20, 2024

Called and asked if they had a 16-20inch chain and bar for a STIHL chainsaw they said yes. Drove 20 minutes and they said they didn’t have bars, the man was standing right in front of the bars and was unaware what it even was. They then said they did not have a blade for a STIHL, even though I called them on the phone 20 minutes before. The interaction was very bizarre
Dec 01, 2023

The Gentleman whom I believe may be the owner was attentive and informed on the merchandise and community events. Our Minisink Valley Kiwanis Club held a Tricky Tray fundraiser about a month ago. I won a $25.00 Gift Certificate that was donated from the Otisville True Value Hardware Store. Thank you, Mr Otisville Hardware store 🙏 Your Gift card worked! I used the gift card and spent another $100.00 in your store. You have gained another customer and I will definitely be sending you more business. Again,Thank you for supporting our community.
Aug 06, 2021

You'll be amazed to find everything your looking for. Might be slightly more than your home depot or Lowes, but I assure you it will be all worth it. The gas your going to waste to travel to these places, you'll be better off just stopping and supporting your local hardware store.
Nov 02, 2021

I stop in Otisville Hardware way more than I would expect. They always seem to amaze me that they have the item I planned on the not. Always nice folks as well. I've had nothing but positive experiences there.
Nov 08, 2020

A really good local hardware store. Everyone always goes out of their way to be helpful. Also, everyone there knows their stuff. Do not be fooled, this store is big town and top notch all in the small town of Otisville.