Millwood Hardware, located at 235 Saw Mill River Rd, Millwood, NY 10546, provides hardware supplies to the local community. They can be reached at (914) 762-2828 or +1 914-762-2828.
Customer reviews present a mixed picture of the customer service at Millwood Hardware. Some customers have had very positive experiences, while others have reported negative interactions.
One customer shared a positive experience where the staff went out of their way to accommodate them just before closing time, even having the required pipe fittings ready on the counter. They praised the friendly and helpful staff.
However, another customer reported a negative experience involving a drill bit purchase. They were sold the wrong size and, upon returning to exchange it, were told that the store had a no-return/exchange policy on drill bits. The customer felt this was poor customer service, especially since they had relied on the staff's recommendation.
Based on customer feedback, Millwood Hardware:
- Offers hardware supplies, including pipe fittings and drill bits
- Has staff who can be very accommodating and friendly
- Has a no-return/exchange policy on drill bits, which some customers find problematic
- Has shown inconsistent customer service experiences
Therefore, while Millwood Hardware may offer helpful service in some situations, potential customers should be aware of the reported inconsistencies in customer service and the store's return policy on certain items, such as drill bits.
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