L.I. Hardware: Negative Customer Service Experiences

Overview

+1 631-467-1316
www.lihardwarestore.com
3606 Veterans Memorial Hwy, Bohemia, NY 11716, USA
Hours

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:30 AM - 5:30 PM

Sunday 9:00 AM - 3:00 PM

L.I. Hardware Introduce

L.I. Hardware is a hardware store located at 3606 Veterans Memorial Hwy, Bohemia, NY 11716, USA. As part of the "Hardware Store Near Me" category, it provides hardware and home improvement supplies to the local community.

You can contact them via phone at (631) 467-1316 or through their mobile number +1 631-467-1316.

Customer reviews for L.I. Hardware indicate significant concerns regarding the store's customer service and staff behavior. One customer reported a frustrating experience with key cutting. Despite calling ahead and being told to bring in their keys, they were subsequently denied service upon arrival due to an alleged "policy." The customer expressed frustration with the inconsistent information and the perceived incompetence of the staff.

Another customer shared a highly negative experience, giving the store a "1 Star because 0 is not an option." They described a "terrible experience" with a "rude and obnoxious cashier." The customer also criticized the "Manager on Duty Scott," accusing him of lacking "basic people skills" and calling them a "liar." The customer further reported that the manager threatened to fire the cashier if they provided proof of the customer's claim. They concluded by stating that the store is "very expensive" and has "bad" customer service, recommending Home Depot as a better alternative.

The reviews suggest that L.I. Hardware has significant issues with its customer service and staff behavior. Customers have reported rude and unhelpful staff, inconsistent policies, and overall dissatisfaction with the store's service. Potential customers should be aware of these negative experiences.

Key features of L.I. Hardware include:

Hardware and home improvement supplies
Poor customer service (reported)
Rude and obnoxious staff (reported)
Inconsistent policies (reported)
Key cutting issues (reported)
Expensive prices (reported)
Local hardware store

L.I. Hardware is not recommended due to negative customer service experiences and staff behavior.

Location

Reviews

Feb 01, 2024

Terrible customer service I call ahead. I said I have two keys. I have to bring them to get cut. They said sure bring them on down I go there. They said oh no we can cut them. It’s against policy see what happens when you try to keep the business local, You have a machine there I’m bringing you the keys cut the keys make me happy take my money. Dumb and dumber working there
Dec 09, 2021

1 Star because 0 is not an option. Terrible experience, rude and obnoxious cashier. The Manager on Duty Scott was the worse, he lacks the basic people skills, he called me a liar and when I said that I'll bring the receipt to prove what I was saying, he said that if I do that then he'd fire the cashier who did that transaction. I own a local business so I like to support local businesses but this store is very expensive and the customer service is bad, starting from the manager down, Home Depot is a few miles farther but worth the trip just to save money and have better customer service.
Nov 05, 2016

After reading the reviews on this store, I had to double check the address, to see if I was reading reviews about the correct store. I go out of my way to do business at that store. The sales people have been helpful and courteous. Furthermore , they have an extensive selection of products,and in some cases have gone out of their way to locate products that were not readily available. My longest wait time at checkout, has been less than 5 minutes. Completely acceptable, and just for laughs, time your checkout time on a busy day at HD or some other mass merchandiser.
Aug 09, 2018

I have been a customer for years. Let me give you some advice...stop here first. You get real help from people who know more than the big box stores. Don't worry about the prices, they are a little higher priced than the big box stores on SOME items but less expensive on others. I searched for a bag of organic fertilizer last week, no big box or nursery had it. LI Hardware had it in stock for less than Amazon. I wasted two hours searching. Very doubtful they wont have what you need.
Mar 20, 2021

The man who "helped" me was very condescending and defeatist in helping me fix a problem I had. Instead I would have appreciated him to teach me what he knew about the problem and perhaps offer to bring me to the department or isle where I could potentially find compatable products. He didn't want to first make absolutely certain that his store didn't contain the product, instead he made me feel as though what I was trying to accomplish was "incorrect" and that he would have no part in helping me accomplish my goals. As for parts and availability, it felt like a cross between TS and an ACE store. After my brief interaction with him I had no patience left in me to observe whether or not general pricing was fair or not.