Hatchet Hardware of Waterford

Overview

+1 518-233-1073
www.hatchethardware.com
42 Saratoga Ave, Waterford, NY 12188, USA
Hours

Monday 8:00 AM - 7:00 PM

Tuesday 8:00 AM - 7:00 PM

Wednesday 8:00 AM - 7:00 PM

Thursday 8:00 AM - 7:00 PM

Friday 8:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 9:00 AM - 5:00 PM

Hatchet Hardware of Waterford Introduce

Hatchet Hardware of Waterford is a beloved local hardware store that has been serving the community for years. Located at 42 Saratoga Ave, Waterford, NY 12188, this establishment is a go-to destination for all your home improvement needs. The store offers a wide variety of products, from basic tools and DIY supplies to home goods and decorative items. With its friendly staff and welcoming environment, Hatchet Hardware has become an essential stop for both locals and visitors alike.

The store's atmosphere is warm and inviting, with a mix of old-fashioned charm and modern convenience. Whether you're looking for the perfect gift or just need some gardening supplies, Hatchet Hardware has something for everyone. The store also features a dedicated section for plants, making it a great spot to visit during springtime.

One of the standout features of Hatchet Hardware is its exceptional customer service. The staff is known for being helpful and knowledgeable, always ready to assist customers with their projects. Whether you're working on a small repair or a full-scale home renovation, the team at Hatchet Hardware will go out of their way to ensure you have everything you need.

Wide Selection: From tools and hardware to home goods and gifts, Hatchet Hardware offers an extensive selection to meet all your needs.
Gift Department: Looking for the perfect gift? The store's gift department has a variety of unique and thoughtful options available.
Plant Section: With a dedicated section for plants, Hatchet Hardware is the go-to spot for all your gardening needs.

Hatchet Hardware also offers additional services that make it a one-stop shop for home improvement. The store provides tool rentals and often hosts workshops or events to help customers with their projects. These initiatives not only enhance the shopping experience but also foster a sense of community among regulars.

As a family-owned business, Hatchet Hardware takes pride in supporting the local community. Their commitment to quality and customer satisfaction has earned them a loyal customer base. Many shoppers appreciate the store's extended hours, which include weekend availability, making it convenient for everyone.

Customer feedback highlights the positive experiences visitors have had at Hatchet Hardware. One customer shared, "I love this group of old-fashioned hardware stores. They are close to my home and have such helpful employees. The selection is great and the gift department is fantastic. Plants are a big hit here!" These sentiments reflect the store's dedication to providing an excellent shopping experience.

While there have been occasional issues, such as the negative experience with purse restrictions mentioned by one shopper, Hatchet Hardware continues to strive for improvement. Their focus remains on delivering high-quality products and exceptional service to all customers.

Hatchet Hardware of Waterford is more than just a store; it's a community asset that has become an integral part of local life. Whether you're tackling a home project or simply looking for the perfect gift, be sure to visit Hatchet Hardware—they are here to help!

Location

Reviews

Dec 05, 2024

I love this group of old fashioned hardware stores. They are close to my home and have such helpful employees. The selection is great and the gift department is fantastic. Plants are great in the spring. All around asset to our community.
Oct 03, 2024

I have been shopping at this store for roughly 20 years. Today I was told that to shop in the store I had to leave my purse behind the counter or bring it back to my car. My purse. Should be left unattended by me. Behind the counter. The woman who gave this direction told me quote “your bag is too big to shop in our store”. So because I need to know what “too big” is, I measured my purse when I got home. It is exactly 12” wide, 11” high. Then just to be thorough, I googled what is the average size purse and the answer is 17.5 by 23.5 for a shoulder bag, which is what I was carrying. So my below average sized purse was too big to carry in their store. This is singling women out and excluding them from being welcome in your store. No backpacks? I get it. But a purse, which the majority of American women carry, is no longer allowed? I’m speechless. What’s funny is nothing is said to men that walk around in that store with their butt crack showing, which is public indecency and should be addressed. I for one am offended every time I see it. But by all means, ban purses.
Sep 13, 2024

People were very helpful had problem with new chainsaw never used it returned for warranty kept for three weeks charged me 55.00 dollars said gas was bad they put gas in to test I never added. Was in because chain bound still binds up and hard to start.called Stihl Customer service they referred me to other dealer to do warranty work only buy from authorized Stihl dealer who do warranty
Jan 12, 2025

Overpriced and understaffed, which is par for the course for small hardware stores, but they will sell you hardware from a mislabeled bin and then refuse to accept a return. They've gotten their last dollar from me
Jul 24, 2024

I had brought an ego product in before to be looked at that was prepaid by ego without any issues with this store. I had another problem with an ego tool and again had a prepaid slip from ego to check the tool to see if it was covered under warranty. When I went to drop off the tool, the employee tried charging me a diagnostic fee which hasn’t ever happened prior. I declined. I called Ego support and they even said that if the product was deemed to not be covered under warranty then that fee would be taken after it was looked at and not at the time of drop off. I tried explaining it to the manager as well and he was not helpful either. One employee went to the lengths to say that the service employee will purposely hold onto a tool for two weeks and not service it if the fee is not paid. I’ve had great experiences at this store before, but it sucks to have that tarnished. Update after their response: I don’t understand you and you’re going against what ego said themselves. Call their dealer line.