Harbor Freight: Inconsistent Policies and Cheap Tools

Overview

+1 201-288-1016
www.harborfreight.com
65 NJ-17, Hasbrouck Heights, NJ 07604, USA
Hours

Monday 8:00 AM - 8:00 PM

Tuesday 8:00 AM - 8:00 PM

Wednesday 8:00 AM - 8:00 PM

Thursday 8:00 AM - 8:00 PM

Friday 8:00 AM - 8:00 PM

Saturday 8:00 AM - 8:00 PM

Sunday 9:00 AM - 6:00 PM

Harbor Freight Introduce

Harbor Freight is a hardware store located at 65 NJ-17, Hasbrouck Heights, NJ 07604, USA. As part of the "Hardware Store Near Me" category, it provides tools and hardware supplies to the local community.

You can contact them via phone at (201) 288-1016 or through their mobile number +1 201-288-1016.

Customer reviews for Harbor Freight in Hasbrouck Heights reveal significant concerns about the store's policies and customer service. One customer shared a detailed experience where they were unable to purchase work gloves, despite it being a Saturday. The cashier cited a "policy" related to "wearable goods" and claimed a "system issue." The customer's requests to speak with a manager were denied, and they were given conflicting information about contacting corporate. Ultimately, the customer canceled their entire order due to the "horrible customer service and disrespect."

Another customer criticized the store's product quality, describing the tools as "cheap" and "from CHINA." They suggested that the store deals with "third party sellers of manufacturing" and that the products "don't last." They also expressed concern about the store's return policy, comparing it to the "not good" checkout experience. The customer noted the need for "a mountain of coupons" to avoid overpaying, indicating inconsistent pricing.

The reviews suggest that Harbor Freight in Hasbrouck Heights has significant issues with inconsistent sales policies, poor customer service, and low-quality products. Potential customers should be aware of these reported problems before shopping at this location.

Key features of Harbor Freight include:

Cheap, low-quality tools
Inconsistent sales policies
Poor customer service
Difficult checkout experience
Potentially problematic return policy
Inconsistent pricing, requiring coupons
Local hardware store

Harbor Freight in Hasbrouck Heights is not recommended due to inconsistent policies and cheap tools. Customers should be aware of potential issues with customer service and product quality.

Location

Reviews

Feb 23, 2025

I needed to pick up work gloves so I stopped in on my way to work on February 22, 2025, a Saturday. Since I had time, I looked around and found other items I was interested in, a little over $100 worth of items. The first items I grabbed were three pairs of $1.99 work gloves and a pair of $9.99 work gloves. As the cashier rang up my items I noticed she put the 3 pairs of gloves aside. She told me the total then said do to the policy of due to the law of not being allowed to sell wearable good on Sunday, I said but it is Saturday, she kept talking and said they are having an issue with the system and I won't allow the sale. I requested to speak to a manager and she said no she can't and repeated the total. I asked for her of she could ring up something that was the same price because I really need the gloves and they were the only reason I stopped in. Again, she said no. I said I want to speak to a manager, she made a phone call, didn't even hear her speak to anyone, she hung up and said, she said she called corporate and they can't do anything about it. I told her to cancel the whole order, I will just go somewhere else. This is horrible customer service and disrespect that the manager didn't come out and speak to me directly.
Sep 28, 2024

Cheap tools from CHINA. I know most things are from China these days but Habor Freight deals directly with third party sellers of manufacturing. There stuff doesn't last. Not sure what there return policy is but if it's anything like there checkout section I'm sure it's not good. You have to be armed with a mountain of coupons on just the right day or you over pay. Not much has changed in the years
Apr 15, 2021

This is a fantastic place to buy all your small DIY projects. This like a candy store for the average guy and gals that enjoy the tool shop. You can find almost anything you need to work on your house and your vehicles as far as tools are concern. One caveat is, it’s not always top of the line tools. But for a lot of around the house projects it’s all you need to get the job done. For professional use I would have to stay out of that because I only use the tools I’ve bought for the house and personal use. I’ve bought sanders and polishing tools, so far so good. As for the cordless drills and tools I’ve not invested in any yet. Although they look well made. Air compressors, soldering tools, all types of sockets and wrenches you name it. I’ve bought the solar lights for around the deck and so far they are holding up. My manual sprayers for disinfecting are also holding up so far.
Oct 23, 2024

Nice, helpful staff. Great prices, of course. The only place I shop for professional tools.
Mar 19, 2025

The store is amazing . You coul9d walk around an never get board