Gramatan Paint & Hardware Inc - Your Local Hardware Store in Mt Vernon, NY

Overview

+1 914-664-2050
180 Gramatan Ave, Mt Vernon, NY 10550, USA
Hours

Monday 8:30 AM - 6:00 PM

Tuesday 8:30 AM - 6:00 PM

Wednesday 8:30 AM - 6:00 PM

Thursday 8:30 AM - 6:00 PM

Friday 8:30 AM - 6:00 PM

Saturday 8:30 AM - 4:00 PM

Sunday Closed

Gramatan Paint & Hardware Inc Introduce

Gramatan Paint & Hardware Inc, located at 180 Gramatan Ave, Mt Vernon, NY 10550, is a local hardware and paint store. They can be reached at (914) 664-2050 or +1 914-664-2050.

Customer reviews for Gramatan Paint & Hardware Inc. present a mixed picture. While some customers have had positive experiences, others have expressed significant concerns.

One reviewer strongly advised considering other options due to the store's limited inventory and strict no-refund policy, even for items that don't meet customer needs. They also warned about the lack of warranties and the non-refundable nature of doorknobs and other hardware purchases. Additionally, they criticized the unhelpful customer service at the cashier. This reviewer suggested shopping elsewhere for better service and return policies.

However, other reviewers have praised the store as a "great local alternative to the big box home improvement stores." One reviewer specifically mentioned Kevin as "Extremely helpful and informative." Another appreciated the personalized service, noting that staff inquired about the outcome of their previous projects weeks later.

Based on customer feedback, Gramatan Paint & Hardware Inc. is known for:

Potentially limited inventory
Strict no-refund policy, especially for doorknobs and hardware
Possible lack of warranties
Variable customer service, with some staff being unhelpful
Helpful and informative staff members, such as Kevin
Personalized service
Local alternative to big-box stores

Potential customers should be aware of the reported limitations regarding inventory and return policies before making a purchase. While some staff members are praised for their helpfulness, the store's overall policies may not be customer-friendly.

Location

Reviews

Oct 29, 2024

I would strongly recommend considering other options when it comes to spending your hard earned money. This store has limited inventory and does not offer refunds, even if the items do not meet your needs. Before purchasing, ensure they have the correct brand and inquire about warranties, as they are often unavailable. Notably, doorknobs and other hardware purchases are non-refundable. Additionally, customer service is lacking, as the cashier is unhelpful in resolving issues. It may be worthwhile to shop elsewhere for better service and return policies.
Dec 28, 2016

Great local alternative to the big box home improvement stores. Kevin is Extremely helpful and informative. It feels really good to enter a store weeks after my last visit, and have the staff inquiry about the outcome of my previous projects.
Oct 06, 2020

This place has horrible prices and services, I only went there because I was pressed for time and needed something quickly. They sold me a defective product when I returned to exchange the product the rude cashier told me she could not exchange it because it was damaged and she could not resell the item and also stated that I did not know what I was doing. Never going back there.
Apr 14, 2024

Love the owners! Always have what I need!
Apr 13, 2024

They were very professional and they made sure that a copy of my key was made as I requested.