Gramatan Paint & Hardware Inc, located at 180 Gramatan Ave, Mt Vernon, NY 10550, is a local hardware and paint store. They can be reached at (914) 664-2050 or +1 914-664-2050.
Customer reviews for Gramatan Paint & Hardware Inc. present a mixed picture. While some customers have had positive experiences, others have expressed significant concerns.
One reviewer strongly advised considering other options due to the store's limited inventory and strict no-refund policy, even for items that don't meet customer needs. They also warned about the lack of warranties and the non-refundable nature of doorknobs and other hardware purchases. Additionally, they criticized the unhelpful customer service at the cashier. This reviewer suggested shopping elsewhere for better service and return policies.
However, other reviewers have praised the store as a "great local alternative to the big box home improvement stores." One reviewer specifically mentioned Kevin as "Extremely helpful and informative." Another appreciated the personalized service, noting that staff inquired about the outcome of their previous projects weeks later.
Based on customer feedback, Gramatan Paint & Hardware Inc. is known for:
- Potentially limited inventory
- Strict no-refund policy, especially for doorknobs and hardware
- Possible lack of warranties
- Variable customer service, with some staff being unhelpful
- Helpful and informative staff members, such as Kevin
- Personalized service
- Local alternative to big-box stores
Potential customers should be aware of the reported limitations regarding inventory and return policies before making a purchase. While some staff members are praised for their helpfulness, the store's overall policies may not be customer-friendly.
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