Costello's Ace Hardware of Deer Park - Your Local Hardware Experts

Overview

+1 631-243-2220
www.costellosace.com
770-14 Grand Blvd, Deer Park, NY 11729, USA
Hours

Monday 7:30 AM - 5:00 PM

Tuesday 7:30 AM - 5:00 PM

Wednesday 7:30 AM - 5:00 PM

Thursday 7:30 AM - 5:00 PM

Friday 7:30 AM - 5:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Costello's Ace Hardware of Deer Park Introduce

Costello's Ace Hardware of Deer Park, located at 770-14 Grand Blvd, Deer Park, NY 11729, is a local hardware store providing a variety of hardware supplies and services. They can be reached at (631) 243-2220 or +1 631-243-2220.

Customer reviews consistently highlight the exceptional customer service provided at this location, particularly by an employee named David (also referred to as "Dee"). Customers praise his patience and problem-solving skills, especially when dealing with unique or challenging hardware needs.

One customer shared an experience where David assisted in replacing lost hardware, demonstrating his ability to match and combine fasteners to create the exact item needed. The customer emphasized his patience and thoroughness in addressing their concerns.

Another reviewer simply stated that David was "very helpful to make my project easier," confirming his dedication to assisting customers with their home improvement projects.

Based on customer feedback, Costello's Ace Hardware of Deer Park is known for:

Exceptional and patient customer service
Knowledgeable staff, particularly David/Dee
Problem-solving skills for unique hardware needs
Helpful assistance with home improvement projects
A wide range of hardware supplies

Overall, Costello's Ace Hardware of Deer Park is a reliable local hardware store that prioritizes customer satisfaction and provides expert assistance to its customers.

Location

Reviews

Jul 20, 2024

I had to replace some hardware my late husband installed that had been lost. I didn't know what it looked like or what I could do. "Dee" (David) patiently took the time to match the available fasteners and combined 2 to make the exact item I needed while addressing all my concerns. Thank you so much.
Jun 15, 2024

I had a great easy experience. The gentleman there named David in the Deerpark store. Was very helpful to make my project easier.
Sep 17, 2023

I’ve held back on writing this but my wife finally pushed me too. We’ve had one of the worst experiences in a retail environment. The manager an older heavier man I think his name was mike belittles his staff right in front of customers, yelling at them, threatening them, talking down to them. I used to love going to this store in the past I’ve worked with a zack, vinny or a james. The reason for the bad review is the way your managers are treating your staff your employees were amazing and should be given raises. Your employee vinny used to help me tremendously when I’d come into the store, I always looked for him and his personality always had an upbeat attitude about him, treated me with respect and kindness, always helped me in the store even when I was going through a bad day he found a way to brighten my day and had great recommendations, I recently came back Saturday to work with Vinny to find your manager Mike let him go, with that being said I will no longer shop at a Costello’s hardware store going forward when you hire managers that treat their staff and customers the way he does this manager should be removed from employment, and the way he has treated and talked to my wife and the vulgarity is appalling. The time we came in during the weekday the manager Mike was talking to this older employee I think Frank was his name about his playbo collection. When we first came in on the weekend and Mike was not there and we were treated with such kindness and respect and dignity we decided to keep coming back to the store. You should not have people like this running your stores and then removing staff that actually treated customers with dignity. I truly hope the Costello’s will learn to hire people that respect customers like Vinny, zack and James did. Have a great day you’ve lost our business for good.
Jul 28, 2024

I went specifically for a product and was greeted pleasanty by an associate as I entered who brought me directly to the product I needed.
May 30, 2023

I always choose this location for key-making needs for my job. I find that the staff is knowledgeable, attentive, and helpful. I wish I took down the names of all the guys who helped make keys. Thank you!