Bretts Ace Newburgh: Mixed Reviews on Service and Customer Experience

Overview

+1 845-562-3234
www.acehardware.com
59 N Plank Rd, Newburgh, NY 12550, USA
Hours

Monday 8:00 AM - 7:30 PM

Tuesday 8:00 AM - 7:30 PM

Wednesday 8:00 AM - 7:30 PM

Thursday 8:00 AM - 7:30 PM

Friday 8:00 AM - 7:30 PM

Saturday 8:00 AM - 6:00 PM

Sunday 9:00 AM - 5:00 PM

Bretts Ace Newburgh Introduce

Bretts Ace Newburgh is a hardware store located at 59 N Plank Rd, Newburgh, NY 12550, USA. As part of the "Hardware Store Near Me" category, it provides hardware supplies to the local community.

You can contact them via phone at (845) 562-3234 or through their mobile number +1 845-562-3234.

Customer reviews for Bretts Ace Newburgh present contrasting experiences. One customer reported a negative experience, feeling "uncomfortable" after being followed by a male employee while browsing. They also perceived racial profiling, noting that other male customers "not of color" were not followed. This customer stated they would no longer shop at the store.

However, another customer had a positive experience, praising the store's helpful staff and preferring it over "huge places that usually don’t have anyone that is very helpful." They highlighted the availability of assistance at Bretts Ace Newburgh.

The reviews suggest that while some customers appreciate the store's helpful staff, there are concerns about inconsistent service and potential racial profiling that may impact the customer experience.

Key features of Bretts Ace Newburgh include:

Hardware supplies
Mixed reviews on customer service
Reports of perceived racial profiling
Helpful staff (according to some customers)
Preference for small local store experience (by some)

Bretts Ace Newburgh has mixed reviews regarding customer service. Potential customers should be aware of the reported inconsistencies before visiting.

Location

Reviews

Jan 20, 2025

I used to like the store, but I will no longer be spending my money there. I walked into the store to grab clear vinyl to wrap my chicken run before the snow storm. Was standing in front out of the items to decide which size to get and was promptly followed by an (male) employee. I felt so uncomfortable and had to buy that item but completely regret it. After leaving, I saw two males walk in, not of color and were not followed.
Dec 01, 2024

They are very helpful and good people. I like small stores much better than huge places that usually don’t have anyone that is very helpful. At this store, there is always someone that can help!
Feb 13, 2025

Clean and organized store. They have what you need in a pinch but I try not to stop in often as I find their prices to be a bit high.
May 23, 2022

I don't Here Often But Today I was in A Hard place when My Ford F-250 Front Brake Caliper Bolt Came Loose and Falling Out Just After I'd Rebuilt the Entire Front Right Side I didn't Do my 100 mile Check up and Heres the End Result lol So I went to A Bunch of Auto parts Store's and Not So I went to Brett's True Value in Newburgh on North plant Rd Right Next Too Maximum Fitness....So Mark Who Work's there Found What I'd needed and I'm back on the Road Again.....
Jun 25, 2024

This place is awesome. 10x better and more knowledgeable than the big box stores. I always feel better spending my money here than the other guys. They helped me immensely after I called the wrong store. I appreciate everything they did even though it caused a little bit of a mess. Thank you Brett's True Value