Bedford Ace Hardware, located at 466 Old Post Rd, Bedford, NY 10506, is a local hardware store offering a variety of hardware supplies and services. They can be reached at (914) 234-3695 or +1 914-234-3695.
Customer reviews present a mixed picture of the customer service at Bedford Ace Hardware. While many appreciate the convenience and helpfulness of a local hardware store, others have reported negative experiences.
One reviewer, whose company spends a significant amount of money at the store, reported a negative interaction regarding key cutting. They were told that they could not use their own key blanks and had to purchase the store's blanks, citing a warranty issue with the key cutting machine. This customer felt that the store prioritized making a small profit over maintaining customer loyalty.
However, another reviewer emphasized the value of having a local hardware store as an alternative to big-box stores like Home Depot. They praised Bedford Ace Hardware for its comprehensive inventory, readily available staff, and polite service.
Based on customer feedback, Bedford Ace Hardware:
- Offers a wide range of hardware supplies
- Has staff who are generally helpful and polite
- Has a policy requiring the use of their own key blanks for key cutting
- Has received mixed reviews regarding customer service
Therefore, while Bedford Ace Hardware offers the convenience and benefits of a local hardware store, potential customers should be aware of the reported inconsistencies in customer service and the store's policy regarding key cutting.
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