Alper's True Value Hardware - Mixed Reviews on Customer Service

Overview

+1 516-767-0508
stores.truevalue.com
81 Main St, Port Washington, NY 11050, USA
Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 6:00 PM

Sunday 9:00 AM - 5:00 PM

Alper's True Value Hardware Introduce

Alper's True Value Hardware, located at 81 Main St, Port Washington, NY 11050, is a hardware store providing a variety of hardware supplies. They can be reached at (516) 767-0508 or +1 516-767-0508.

Customer reviews for Alper's True Value Hardware present a stark contrast. One reviewer praised the store's "family" treatment of customers, community support, and friendly service. They attributed this positive experience to the store's multi-generational, small-town family business model.

However, other reviewers reported negative experiences. One customer, who spent a significant amount on a Green Egg setup, claimed that the owner, Adam, did not honor promised coupons or store credit. Another customer shared a story about their mother being treated rudely by a saleswoman when seeking help identifying a lightbulb.

Based on customer feedback, Alper's True Value Hardware is known for:

Potentially providing family-friendly service and community support, according to some reviewers
Having a multi-generational, small-town family business model
Reports of poor customer service, including dishonored promises and rude staff behavior
Offering hardware supplies, including items like Green Egg setups

In summary, Alper's True Value Hardware has received mixed reviews. While some customers appreciate the store's family-oriented approach, others have reported negative experiences with customer service and staff behavior. Potential customers should be aware of these varying experiences.

Location

Reviews

May 27, 2024

There’s no place in Port compared to Alper’s in treating customers like family, supporting the community, and providing service with a smile. It’s what comes from a dedicated multi-generation, small town family business. We keep going back because they care and go out of their way to help. Thanks Alper’s!
Dec 28, 2023

This place has really gone downhill. Spent nearly 3k on a green egg set up with them coming out of the pandemic in ‘21 and was told by Adam, the owner, that I’d have coupons to redeem/slash store credit. No mention was made of how they’d arrive or them expiring. Time passed before I had a chance to go back and he showed no interest at all in honoring what he’d told me and wasn’t apologetic in the least. Got home and asked my Mom if she’d had any issues with me and she told me a story about a recent visit where she needed help identifying a lightbulb that needed replacing. She enlisted the of the sales woman, who asked her “What do I look like, a psychic?” Go to this store if you want to be belittled and treated poorly.
Dec 19, 2020

Best Hardware and so much more store! Such nice people working there and they are so helpful. I will never forget when my Dad went there for countless odds and ends for our shop. He came back to me and said: “They are so nice and helpful!” So happy to be in a community where we have a place like Alpers, especially now! Love their expertise and advice.
Oct 15, 2023

This is a wonderful family business owned and staffed with caring people that know what they are selling and are truly interested in helping their customers solve problems. We bumped into the owners at the airport a few years ago and they offered to loan us some cash if we needed it because the only open place for food was not accepting credit cards. Side note we had cash so it was not an issue
Feb 25, 2020

Alpers is the best hardware store in Port Washington, hands down. They are very friendly and the family that runs the store grew up here. Hardware is their life! So they know the product you are looking for. Take your kids to Alpers and let them hear the creaking of the old wood floors that reminds you of the hardware stores of yesteryear. Alpers is the real deal. Their paint store is top notch too. Why drive a half hour to a big box hardware store to try and save 50¢? Support your local business!