Ace Hardware of Kent: Mixed Reviews on Service and Staff Attitude

Overview

+1 860-927-4114
www.acehardware.com
18 Kent Green Blvd, Kent, CT 06757, USA
Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 6:00 PM

Friday 8:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 9:00 AM - 4:00 PM

Ace Hardware of Kent Introduce

Ace Hardware of Kent is a hardware store located at 18 Kent Green Blvd, Kent, CT 06757, USA. As part of the "Hardware Store Near Me" category, it provides hardware and home supplies to the local community.

You can contact them via phone at (860) 927-4114 or through their mobile number +1 860-927-4114.

Customer reviews for this location present contrasting experiences. One customer praised the store as "by far the best hardware store in the region," highlighting the "amazingly high stock levels" and "helpful staff." They also enjoyed browsing the store and appreciated the "great experience and nice people."

However, another customer reported a significantly negative experience, criticizing the staff for being "clueless about the meaning of good customer service." They described the employees as "unwilling to help" and displaying a "nasty attitude." They also alleged that the staff engaged in "chit chat secretly amongst themselves by the register laughing at other customers." This customer specifically criticized the store manager for being "the rudest" and "nasty to elders and Latino people."

The reviews suggest that while Ace Hardware of Kent offers a wide selection of products, there are significant inconsistencies in customer service and staff attitude. Potential customers should be aware of the reported negative experiences.

Key features of Ace Hardware of Kent include:

High stock levels
Helpful staff (according to some)
Rude and unhelpful staff (according to some)
Poor customer service (according to some)
Allegations of discriminatory behavior by the store manager

Ace Hardware of Kent has mixed reviews regarding its staff and customer service. Potential customers should be aware of the reported inconsistencies before visiting.

Location

Reviews

Oct 20, 2018

By far the best hardware store in the region. Amazingly high stock levels and helpful staff. Always fun to wander around the store. The things you find! Great experience and nice people too.
Nov 27, 2023

All the employees at this store need a tune up. They are clueless about the meaning of good customer service. They are unwilling to help with anything and if they do, they do it with an obvious bad disposition, as if they are doing you a favor, they don't even care to hide it. They have a NASTY attitude. They do not thank you for your business and they have no appreciation for the customers. They chit chat secretly amongst themselves by the register laughing at other customers that just had left and speaking badly about them. The store manager is the rudest. She is nasty to elders and Latino people. I guess she is leading by example.
Nov 27, 2023

Instead of washing the floors after closing, the employees at this store always wash the floors while they are still open. If you struggle to get there after work to arrive around 445 , 15 minutes before closing, they treat you like a nuisance. They don't want you to walk around. They don't want you there at all. They complain about you out loud without any regard. If you try to speak to the manager, forget about it. She hates her job. She should not be working with the public ever. I am never shopping there again. I am taking my business elsewhere. Who needs to deal with these Debbie downers. Not me for sure.
Nov 13, 2024

Always has what I'm looking for and very helpful staff
Apr 16, 2023

Excellent hardware store! The staff is very friendly and helpful. (They once went into the basement to pull out a hose spray handle for me when I needed one in January—the definitely go above and beyond.) For a small space they stock a large inventory and are happy to special order something for you if they don’t carry it. Love that they’re a Benjamin Moore paint retailer, too. Kent wouldn’t be as great and convenient of a town without ACE! P.S. The two cats that live in the store, Harley and Nugget, are always a hit with my son, too. Shoutout to Shelby for luring Nugget out of the basement with catnip on several occasions for my son’s viewing pleasure. 😂